Inspiration for service design
Service design places the service user centre stage. Analysing the process from provider to end user as a service journey gives you an accurate picture of what your service design should look like. Read key points of advice and inspiring cases here.
In the future, transparent insurance companies will win
In 2007, the insurance company Alm. Brand embarked on a design journey in the context of working with digital solutions and services. Since then, Alm. Brand has used design as a method to uncover and test new segments and markets.
Nilfisk: Reaching a four-year goal in half the time
When Nilfisk in 2012 started working on a new line of vacuums they decided to approach the development process in a different way than they were used to.