Lucy Kimbell is Director of the Innovation Insights Hub and Professor of Contemporary Design Practices at University of the Arts London. She has written widely on design thinking and service design. Before joining UAL Lucy was AHRC research fellow in Policy Lab in the Cabinet Office in the UK government and Principal Research Fellow at the University of Brighton where in addition she jointly led projects for the AHRC around social design.
Previously Lucy was Clark Fellow in Design Leadership at Said Business School, University of Oxford for five years, where she remains an associate fellow teaching design thinking on the MBA. Lucy co-founded one of the UK’s first digital arts groups and went on to work in digital innovation consultancy before joining academia. Lucy’s book Service Innovation Handbook was published in 2014.