A storyboard is a simple visualisation of a future scenario that lets you communicate the basic components of complex solution proposals without having all the details in place. The concept stems from the world of film-making, where storyboards are used to lay down the filmic flow before the costly process of shooting the film.
Often, the storyboard is based on drawings. It can serve to facilitate a dialogue with your users where you invite them to describe their service experience. It can help you spot potentials or drawbacks to proposed solutions that you had overlooked.
1. Before creating the storyboard it is crucial that you determine exactly what you want to investigate and learn about. Use that as a basis for obtaining detailed feedback on aspects of your solution that you have already identified as conditions for a successful implementation.
2. Select an aspect that you wish to investigate, and note that in your storyboard.
3. In the second cell of the storyboard, indicate one or more user groups that this solutions addresses.
3. Now outline parts of your solution in as much detail as possible. You can do this using simple hand-drawn sketches.
4. Determine which user groups are critically important to the success of your solution, and introduce them to your storyboard. You can do this in one-on-one interviews or in a group interview.
5. Adjust your storyboard. After the modification, you may want to conduct one more test with your users.
Storyboard [download below]